Frequently Asked Questions
Here you’ll find answers to our most common questions. If you need anything further,
please don’t hesitate to Contact Us.
Orders require a processing time of 1–2 business days.
Once shipped, delivery typically takes 3–5 business days.
You’ll receive tracking details as soon as your order is on the way
Pre-orders allow you to reserve an item before it officially ships. At RHAKA, we produce in limited quantities and believe in a slower, more intentional approach to fashion. Each bag is crafted with care, so select styles may become available for pre-order while they are being made.
Each pre-order product page will include an estimated shipping date, so you’ll know when to expect your order before placing it. Once a pre-order is placed, it cannot be canceled before the item ships. After delivery, our standard return policy applies.
Returns & Exchanges
We accept returns within 15 days of delivery. To be eligible for a return, the bag must be unused, unworn, and returned in its original condition and packaging.
Customers are responsible for all return shipping costs. RHAKA does not provide prepaid return labels for standard returns or exchanges, including exchanges requested for a different style, size, or color. A $3 processing fee will also be deducted from the refund for all standard returns.
For exchanges, the original bag must first be returned to us. Once we receive and inspect the item to confirm that it is unused and in its original condition, we will process the exchange and send the replacement bag. We do not send replacement bags before the original item has been returned and inspected. No exceptions.
If there is a price difference between the original bag and the new selection, the customer will be responsible for paying the difference before the replacement is shipped.
Damaged or Defective Items
If your bag arrives damaged, incorrect, or has a confirmed manufacturing defect, please contact us at hello@rhakanewyork.com. In these cases, RHAKA will provide a prepaid return label.
The original bag must first be returned to us for inspection. Once the defect has been confirmed, we will exchange it for the same style and color.
Because many of our bags are produced in limited quantities or offered for pre-order, the same bag may not be immediately available. In that case, you may choose to wait for the same bag to become available, exchange it for another available bag of equal value, or receive a refund.
Refunds for defective items will only be issued after the original bag has been returned and inspected.
Our bags are handcrafted from 100% premium calfskin leather, selected for its quality, texture, and durability.
Store your bag in its dust bag when not in use.
Keep it away from prolonged sunlight or moisture.
Wipe gently with a soft, dry cloth to clean.
For conditioning, use a leather-safe cream sparingly to maintain its natural texture.
