Frequently Asked Questions
Here you’ll find answers to our most common questions. If you need anything further,
please don’t hesitate to Contact Us.
Orders require a processing time of 1–2 business days.
Once shipped, delivery typically takes 3–5 business days.
You’ll receive tracking details as soon as your order is on the way
We accept returns within 15 days of delivery. Items must be unused, unopened, and in their original packaging.
If your item arrives damaged or incorrect, feel free to contact us at hello@rhakanewyork.com and our team will be happy to help.
Our bags are handcrafted from 100% premium calfskin leather, selected for its quality, texture, and durability.
Store your bag in its dust bag when not in use.
Keep it away from prolonged sunlight or moisture.
Wipe gently with a soft, dry cloth to clean.
For conditioning, use a leather-safe cream sparingly to maintain its natural texture.
